1. Introduction

At Business Integration Solutions Pty Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

a) Personal Information You Provide

• Name, contact details (phone number, email, and address)
• Company name and job title (if applicable)
• Payment and billing information (for service transactions)
• Account credentials (username and password, if you create an account)

b) Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address, browser type, and device information
• Usage data, such as pages viewed and time spent on the website
• Cookies and tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services
• To communicate with you, including responding to inquiries
• To process payments and transactions
• To personalise and improve your experience on our website
• For marketing and promotional purposes (with your consent)
• To comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may share your personal information with:

• Service providers: Third-party vendors that assist with payment processing, website hosting, and IT support.
• Business partners: For collaboration or joint marketing initiatives.
• Legal authorities: If required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• Secure server hosting with encryption protocols
• Regular security assessments and updates
• Restricted access to personal information

However, no method of transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us track website usage and preferences.

Types of Cookies We Use

• Essential cookies: Required for website functionality.
• Analytics cookies: Collect data on website traffic and interactions.
• Marketing cookies: Used for targeted advertising.

You can modify your cookie preferences through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access and request a copy of your personal information.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with the updated effective date. We encourage you to review this policy regularly.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

• Phone: 02 9238 1723 ext 1719
• Email: office@bisolutions.net.au
• Address: MLC Center, 25 Martin Place, Sydney, NSW, 2000, Australia